Privacy Policy

1. Introduction

This Privacy Policy ("Policy") explains how 99xobd ("we", "us", "our", "the Platform") collects, processes, stores, shares, and protects the personal data of individuals ("you", "your", "the Player") who access or use the 99xobd website and associated services. This Policy applies to all registered players, visitors browsing the platform without an account, and any individual whose personal information is processed by 99xobd in connection with the services we provide.

99xobd is committed to handling personal data with transparency, care, and in accordance with applicable data protection principles. By accessing the 99xobd platform and creating a player account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not use the platform.

This Policy should be read alongside the Terms & Conditions and the Responsible Gaming policy. In the event of a conflict between the general terms and this Privacy Policy regarding data handling matters, the provisions of this Privacy Policy shall prevail.

Your Privacy At a Glance

The cards below summarise our core privacy commitments. The full legal text follows in each numbered section below.

2. Personal Data We Collect

99xobd collects personal data through a number of channels — directly from you when you register or interact with the platform, automatically through your use of the website, and occasionally from third-party sources such as payment processors and identity verification providers. The categories of data we collect are described below.

3. How We Use Your Data

99xobd processes your personal data only for the purposes described in this Policy and only where we have a lawful basis for doing so. The primary lawful bases we rely on are: (a) performance of a contract — processing necessary to provide you with the services you have requested; (b) legal obligation — processing required to comply with applicable laws and regulations; and (c) legitimate interests — processing that serves 99xobd's genuine business interests where those interests are not overridden by your rights.

99xobd does not use your personal data to make fully automated decisions that produce significant legal effects concerning you without human oversight. Where automated tools are used (for example, to flag suspicious account activity), a trained compliance officer reviews the flagged case before any account action is taken.

4. Data Sharing and Third Parties

99xobd does not sell, rent, or otherwise commercialise your personal data. We share data with third parties only in the following limited circumstances:

• Payment processors: Transaction data is shared with certified payment service providers (including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card payment gateways) strictly to process your financial transactions. These providers process data under their own privacy policies and are contractually bound to handle it securely.
• Identity verification providers: KYC documentation may be processed by third-party identity verification services under contract with 99xobd. These providers are prohibited from retaining or using your data for any purpose other than completing the verification task.
• Game content providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and performance data to deliver their game content. No directly identifiable personal data (such as your full name or payment details) is shared with game providers.
• Law enforcement and regulatory bodies: Where required by applicable law, court order, or formal regulatory request, 99xobd will disclose personal data to competent authorities. We will notify you of such disclosure where legally permitted to do so.
• Business successors: In the event of a merger, acquisition, or sale of all or part of the 99xobd business, your personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections.
• Analytics and infrastructure providers: Technical service providers that support platform operations (such as server hosting, security monitoring, and analytics) may process limited technical data on our behalf under strict data processing agreements.

5. Data Retention

99xobd retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:

• Account and registration data: Retained for the duration of your account and for a period of 5 years following account closure, to satisfy anti-money laundering record-keeping requirements.
• Transaction records: Financial transaction logs are retained for a minimum of 5 years from the date of the transaction in compliance with financial record-keeping regulations applicable in the jurisdictions where we operate.
• KYC documentation: Identity and address verification documents are retained for 5 years after the end of the business relationship, or longer if required by a specific legal or regulatory obligation.
• Customer support communications: Support ticket records and email correspondence are retained for 3 years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Technical and usage logs: Session logs, IP address records, and device data are retained for 12 months from the date of collection, after which they are anonymised or deleted.
• Marketing preferences: Consent records and marketing interaction data are retained for the duration of your subscription to marketing communications, plus 2 years thereafter as evidence of consent.

When data is no longer required, it is securely deleted or anonymised in accordance with our internal data destruction policy. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any identifiable individual.

6. Your Data Rights

As a player of 99xobd, you have the following rights with respect to your personal data. To exercise any of these rights, submit a written request to [email protected] from the email address registered on your account. We will respond within 30 days of receiving a valid request.

7. Cookies and Tracking Technologies

99xobd uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience on the platform. A cookie is a small text file placed on your device when you visit the platform. The categories of cookies we use are:

• Strictly necessary cookies: These are essential for the platform to function correctly. They enable core features such as session management, login authentication, and security protections. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Functional cookies: These remember your preferences — such as language settings, game display preferences, and notification settings — to provide a more personalised experience across sessions.
• Analytics cookies: We use analytics tools to understand how players interact with the platform — which pages are visited most, where users encounter difficulties, and how sessions flow. This data is collected in aggregated form and is used solely to improve the platform. Individual users are not identifiable from analytics data alone.
• Security cookies: These help detect and prevent fraudulent activity, identify suspicious login attempts, and enforce our single-account policy by recognising devices that have previously been associated with a player account.

You can manage cookie preferences through your browser settings. Blocking all cookies may affect the functionality of certain platform features. 99xobd does not use third-party advertising cookies or cross-site tracking pixels.

8. Data Security Measures

99xobd employs a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our security framework includes:

• TLS 1.3 encryption: All data in transit between your browser or app and our servers is protected by Transport Layer Security (TLS) version 1.3, the current industry standard for secure web communications.
• AES-256 encryption at rest: Sensitive data stored in our databases — including KYC documents and financial records — is encrypted using AES-256 encryption. Encryption keys are managed separately from the encrypted data and are rotated on a scheduled basis.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Employees and contractors with access to player data are subject to confidentiality obligations and undergo regular data privacy training.
• Penetration testing: Our platform and infrastructure are subject to regular security assessments conducted by independent third-party security specialists to identify and remediate vulnerabilities before they can be exploited.
• Intrusion detection: We operate continuous monitoring systems that detect anomalous activity, unauthorised access attempts, and potential data breaches in real time.
• Incident response: In the event of a confirmed data breach that poses a risk to player rights, 99xobd will notify affected players without undue delay and will take immediate steps to contain the breach and mitigate potential harm.

9. Minors and Age Verification

The 99xobd platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes an age declaration step, and we may request government-issued identification to verify that a player meets the minimum age requirement at any stage of the account lifecycle.

If 99xobd becomes aware that personal data has been collected from an individual under the age of 21 — whether through a false age declaration or any other means — we will immediately suspend the account, delete all associated personal data as required by law, and refund any deposited funds (net of any winnings derived from play, which will be voided) to the payment method used for the original deposit.

Parents and guardians who believe a minor has accessed or registered on the 99xobd platform are encouraged to contact us immediately at [email protected]. We treat all such reports with the highest priority.

10. Changes to This Policy

99xobd reserves the right to update or amend this Privacy Policy at any time. The "Last Reviewed" date at the top of this page will be updated to reflect the date of the most recent revision. Where changes are material — meaning they significantly affect your rights or how we process your data — we will notify registered players by email to the address on file and will display a prominent notice on the platform for a period of at least 30 days following the update.

Continued use of the 99xobd platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you should close your account and cease using the platform. Account closure requests can be submitted to [email protected].

11. Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 99xobd, please contact our data privacy team using the details below. All data-related enquiries will be acknowledged within 5 business days and resolved within 30 days where possible.